How many status does a ticket have? How to identify status?

shawn · Post time: 2014-8-15 16:02:42

Edited by shawn at 2014-8-15 16:54

One ticket has three status: Alert, In Process, and Resumed.
From mobile apps, status can be identified through a small hexagon logo with diffenrent color heading a ticket.
1. Red - Alert: Once there is a new ticket waiting for handle, or one ticket is released, the status is Alert shown as red.

2. Grey - In Process: When the ticket is taken or assigned which means someone is handling, the status is In Process shown as grey.

3. Green - Closed: When the problem is solved and the ticket is closed. The status is Closed shown as green.

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