Sign in to leave a message
Remember me
Do not have an account?
Sign up now!
Register

User name
Password
Confirm password
Email

 
 
FAQ
View: 2953|Reply: 0

How many status does a ticket have? How to identify status?

[Copy link]
How many status does a ticket have? How to identify status?
shawn
0
2953
Edited by shawn at 2014-8-15 16:54

One ticket has three status: Alert, In Process, and Resumed.
From mobile apps, status can be identified through a small hexagon logo with diffenrent color heading a ticket.
1. Red - Alert: Once there is a new ticket waiting for handle, or one ticket is released, the status is Alert shown as red.
alert_red.jpg
2. Grey - In Process: When the ticket is taken or assigned which means someone is handling, the status is In Process shown as grey.
alert_grey.jpg
3. Green - Closed: When the problem is solved and the ticket is closed. The status is Closed shown as green.